Privacy Policy

Introduction

Joy Music Studios LLC (“Joy Music Studios,” “we,” “us,” or “our”) respects the privacy of students, parents, guardians, customers, website visitors and other individuals who interact with us.

This Privacy Policy explains how we collect, use, process and protect personal information when someone:

• visits joymusicstudios.com
• contacts Joy Music Studios
• submits a website form
• registers for a free class
• schedules a lesson or class
• enrolls in a program
• registers for an event
• communicates with us by email, telephone or text message
• makes a payment
• otherwise interacts with Joy Music Studios

Use of our website and online services is also governed by our Terms & Conditions.

1. Business Information

Joy Music Studios LLC
3129 Innovation Dr.
St. Cloud, FL 34769
United States

Phone: 407-744-7249
Email: info@joymusicstudios.com
Website: https://www.joymusicstudios.com/

2. Information We Collect

We may collect information voluntarily provided to Joy Music Studios, including:

• Parent or guardian name
• Student name
• Student age or date of birth
• Email address
• Telephone number
• Mailing address when reasonably necessary
• Class, lesson, instrument or program interests
• Scheduling information
• Registration information
• Attendance information
• Questions and notes submitted through forms
• Communication preferences
• SMS and email consent records
• SMS and email opt-out records
• Communications with Joy Music Studios
• Enrollment and account information
• Billing and transaction information
• Other information voluntarily provided to us

When visitors use our website, technical information may also be processed, such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Approximate location derived from IP address
• Website interactions
• Cookie or similar identifiers
• Date and time information

3. Information About Minor Students

Joy Music Studios provides programs for children as well as adults.

When a student is a minor, forms and registrations should ordinarily be completed by a parent, legal guardian or authorized adult.

Parents and guardians may provide information necessary to provide studio services, including a student's:

• name
• age
• date of birth
• program interests
• scheduling information
• registration information

Public website forms are not intended for children under 13 to independently submit personal information without appropriate parent or guardian involvement.

If a parent or guardian believes a child submitted information improperly, they may contact: info@joymusicstudios.com

4. How We Use Information

Joy Music Studios may use information to:

• respond to inquiries
• help students and families select programs
• register students for free classes
• manage lessons, classes and events
• schedule or reschedule appointments
• send confirmations
• send class and appointment reminders
• communicate schedule changes
• provide customer support
• administer enrollment
• process payments
• maintain studio records
• manage communications
• maintain consent and opt-out records
• communicate important studio information
• send marketing communications where appropriate consent has been provided
• improve the website and studio experience
• maintain website and system security
• comply with applicable legal, carrier and platform requirements

5. SMS and Mobile Messaging

Providing a telephone number alone does not constitute consent to receive SMS messages.

Joy Music Studios only sends SMS messages according to the communication permissions provided by the recipient.

Non-marketing SMS messages may include communications regarding:

• inquiries
• free-class registrations
• lesson or class scheduling
• appointment confirmations
• reminders
• schedule changes
• registration information
• customer support
• other service-related communications

Marketing SMS messages may include:

• new classes
• programs
• events
• promotions
• special offers
• studio news and updates

Marketing and non-marketing SMS consent are separate.

SMS consent must be affirmative and optional.

Consent to receive marketing text messages is not required as a condition of purchasing services, enrolling, registering for a class or otherwise doing business with Joy Music Studios.

Message frequency may vary.

Message and data rates may apply.

Recipients may reply STOP to applicable messages to unsubscribe.

Recipients may reply HELP for assistance.

Joy Music Studios maintains consent and opt-out records as reasonably necessary to honor communication preferences.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Joy Music Studios does not provide SMS opt-in data or SMS consent records to another company for that company's own advertising or promotional use.

Communications platforms, telecommunications providers and technical service providers may process mobile information only as reasonably necessary to operate and deliver the services they provide to Joy Music Studios.

6. Service Providers

Joy Music Studios may use service providers that perform functions on our behalf, such as:

• website hosting
• customer relationship management
• class and appointment scheduling
• email delivery
• SMS and telephone communications
• payment processing
• analytics
• cloud hosting
• security
• technical support

These providers may process information only as reasonably necessary to provide services to Joy Music Studios and subject to their applicable contractual and legal obligations.

7. Payments

Payments may be processed through third-party payment processors.

Joy Music Studios generally does not store complete payment card numbers directly on its website.

Payment processors may process payment and billing information according to their own terms and privacy policies.

8. Email Communications

Joy Music Studios may send service-related emails concerning:

• inquiries
• registrations
• lessons
• classes
• appointments
• schedule changes
• payments
• events
• customer support

Marketing emails may be sent where permitted.

Marketing emails should contain an appropriate unsubscribe mechanism.

Opting out of marketing does not prevent Joy Music Studios from sending necessary transactional or service communications associated with an existing registration, class, lesson, account or transaction.

9. Cookies and Analytics

Joy Music Studios may use cookies, analytics tools and similar technologies to:

• operate the website
• maintain website functionality
• understand website usage
• measure performance
• understand advertising effectiveness
• improve the customer experience
• maintain security

Analytics and advertising providers may process browser, device and website-interaction information according to the configurations used on the website.

10. Data Retention

Joy Music Studios retains information for as long as reasonably necessary to:

• provide services
• maintain student and customer records
• manage registrations
• maintain communication-consent records
• maintain suppression and opt-out records
• satisfy accounting requirements
• meet legal obligations
• resolve disputes
• maintain security

Different categories of information may be retained for different periods.

11. Information Security

Joy Music Studios uses reasonable administrative, organizational and technical safeguards designed to protect personal information.

No electronic transmission or storage system can be guaranteed to be completely secure.

12. Privacy Choices

Individuals may contact Joy Music Studios regarding personal information they previously provided.

Where applicable, requests may include correction, access or deletion of eligible personal information.

Joy Music Studios may need to verify the requester's identity before acting on certain requests.

For SMS communications:

Reply STOP to opt out.
Reply HELP for assistance.

For marketing emails:

Use the unsubscribe link included in the applicable email.

13. Third-Party Websites

The Joy Music Studios website may contain links to external websites and services.

Joy Music Studios does not control the privacy practices of third-party websites. Visitors should review the privacy policy of any third-party service they use.

14. Changes to This Policy

Joy Music Studios may update this Privacy Policy as our services, technologies, legal requirements or business practices change.

Update the Effective Date shown on this page when material revisions are published.

15. Contact Us

Questions regarding privacy may be directed to:

Joy Music Studios LLC
3129 Innovation Dr.
St. Cloud, FL 34769

Phone: 407-744-7249
Email: info@joymusicstudios.com